Welcome to our Frequently Asked Questions page! We understand that booking the best ride can sometimes raise questions. If you can’t find the answer you’re looking for, don’t hesitate to reach out to our dedicated support team at info@dbl.ltd or call 1-800-265-3389
A quote is often the initial contact you receive from our sales team when we follow up with an inquiry that came in whether it be from a phone call, email, or website request. It will show the total price of our services based on your request. Bus is not finalized at this stage yet.
When you respond to a quote and ask to book the bus, you will receive as confirmation shortly afterwards. This must be signed and returned to the sales team. The Bus is confirmed to be booked in at this point and will require a deposit. This will be paired with the terms and conditions for additional information regarding booking with Denny’s Bus Lines.
To confirm your booking, Denny’s Bus Lines requires a deposit. A $250.00 deposit is due at time of booking to confirm the charter.
Final payment must be received in our office 14 days prior to your scheduled departure date.
Please keep in mind all applicable fees, such as tolls, parking, gratuity, admission, and related taxes are not included in the price quoted or confirmed and will require payment upon your return.
Denny’s Bus Lines will not cancel your bus unless there are roads closed on the route of the trip due to weather, or payment/confirmation was not received. If you need to cancel:
Refunded back through credit card or cheque in the mail. If inclement weather is affecting your trip, we do require at least a 12 hour notice of cancellation.
Denny’s Bus Lines operate a fleet of:
Food and non-alcoholic beverages drinks are allowed on board as long as everyone remains respectful to the bus and driver. Please keep in mind any damage or excessive mess will result in extra service fees.
Our trainers consistently monitor our drivers and their history. This includes:
Canada: A driver can drive the bus up to 13 hours within a 16 hour day. To restart this on duty clock, they must be given 8 hours of uninterrupted time off.
USA: A driver can drive the bus up to 10 hours within a 15 hour workday, with the same requirements.
If your trip exceeds these limits, a spot driver will be added to the route an additional cost. To avoid scheduling issues, we recommended planning for a 12-hour day with the driver.
Gratuity is to the client’s discretion. If you choose to tip your driver you can offer a percentage on the invoice or give the driver payment in person at the time of the trip. Typically, 10% – 20% is a good estimate.
For overnight trips, clients are responsible for booking the driver’s accommodation. Our team can recommend convenient lodging options if needed.
For cross-border trips to the U.S., passengers need valid passports or travel documents. Our drivers are experienced in handling customs procedures, making border crossings smooth and efficient.
Having an itinerary help, us plan better! We recommend sharing your schedule, including pickup/drop-off locations, stops, and special requests, to ensure a seamless trip.
Denny’s Bus Lines welcomes families. You can bring your child’s car seat or harness, and our drivers will assist with secure installation.
Yes, our office provides 24/7 support for emergencies and unexpected situations. If your trip daces delays or issues, you can contact our after-hours team for immediate assistance. Our on-call dispatcher phone number is 519-803-7089.
While we aim to stay on schedule, unforeseen events like traffic or weather may cause delays. Our team will keep you updated and adjust plans as necessary.
Need more information? Request a Quote or contact us at info@dbl.ltd. We’re here to make your travel experience smooth and stress-free!
